FAQ

All your questions about evobet answered here

This page covers detailed answers on casino and table games, how to play on mobile, how to reach customer support, and withdrawal-related questions. Whatever issue or question comes up while using evobet, browse the four sections below — you should find your answer there.

24/7 Live Chat Support
৳100 Minimum Deposit
5-30 Minute Withdrawal
150% Welcome Bonus
First Section

Casino and Table Games

Teen Patti is a popular South Asian card game where each player is dealt three cards and the strongest hand wins. On evobet, you will find JILI's Teen Patti games in the evobet Casino section — log in, choose a game, set your bet and play against the dealer or other players. Detailed rules are available inside the game.

Andar Bahar is a straightforward card game — a "joker card" is revealed, then cards are placed alternately on two sides (Andar and Bahar); you have to guess which side will receive a card of the same value as the joker first. On evobet, both live and RNG versions from JILI are available. The rules are simple enough for new players to pick up quickly.

In roulette, a ball is spun around a wheel and the slot it lands on determines the winning number. You can bet on a specific number, colour (red/black), odd/even or a range of numbers — each with a different payout. There is no guaranteed strategy; it is a game of chance. On evobet, roulette tables from Evolution and Pragmatic Play Live are available. Betting limits vary by table.

In live dealer games, a trained dealer deals cards or spins a wheel in a studio that is streamed to you in real time. You can see everything on screen and interact via chat — the feel is close to a real casino. On evobet, live tables from Evolution, Pragmatic Play Live and Ezugi are available. A stable internet connection makes the experience smoother.

Betting limits on table games at evobet vary by table — some tables allow smaller bets while high-roller tables have higher limits. Each table displays its limits before you join. The minimum deposit is ৳100, but the betting amounts at each table are set separately.

Baccarat is a card game where the hand — either "Player" or "Banker" — whose total points are closest to 9 wins. You can bet on the Player, the Banker or a draw. On evobet, Baccarat tables from Evolution and SA Gaming are available. 10s and face cards count as zero; the game is easy to learn and plays at a fast pace.
Second Section

How to play on Mobile

evobet works well on both Android and iOS devices. You can play directly on any modern smartphone or tablet using Chrome, Safari or Firefox. You can also download the evobet app for an added level of convenience. Some games may not run fully on older operating systems; keeping your OS updated gives the best experience.

Android users can open the site in Chrome, tap the menu and select "Add to Home screen" — the site will be added like an app. iPhone users can open the site in Safari, tap the share button at the bottom and choose "Add to Home Screen". This means you do not have to open the browser each time and can access the site quickly, just like an app.

Yes, all evobet games can be played in any modern mobile browser without the app. The site is optimised for mobile, so slots, live casino and cricket betting all work normally in the browser. However, using the evobet APK may offer some additional benefits.

If the connection drops, the active game will automatically pause or be completed on the server side. When you reconnect and log back in, you will see the result of that round. If a bet in live casino or sports betting was already confirmed, it will not be cancelled. If you notice any discrepancy, contact evobet's 24/7 live chat.

First, clear your browser's cache and cookies. In Chrome, go to Settings > Privacy > Clear browsing data, tick "Cached images and files" and clear them. Then reload the page. If the problem continues, update your browser or try a different one. Using a good Wi-Fi connection instead of mobile data improves the live game experience.

Go to the evobet Login page in your mobile browser and enter your username and password. Keeping the "Remember me" option on will log you in automatically next time. If you forget your password, tap the "Forgot password?" link to receive a reset link by email. Avoid logging in over public Wi-Fi for security.
Third Section

Customer Support

evobet offers two support channels: live chat and email. Live chat can be started from any page on the site and gets the fastest response. Use email when you need to send detailed information or documents. Both channels are available in Bengali and English.

Before reaching out, have your evobet account username or registered mobile number, the time and date of the issue, and — if it is a payment-related problem — the transaction reference number or a screenshot ready. Providing this information upfront helps the support team identify and resolve the issue faster.

Yes, evobet's support team can communicate in Bengali. Not knowing English is no problem — the entire conversation can be in Bengali. English support is also available. This is set up with Bangladeshi players in mind so there is no barrier to communication.

evobet's support service runs seven days a week, 24 hours a day — whether it is the middle of the night, early morning, a holiday or a regular day. You can contact live chat or email at any time. Support is also available in the evenings and at night during live cricket matches.

If you have any issue with account verification, report it directly via live chat. Keep the required documents (such as your national ID card or mobile number verification details) close at hand. Once verification is completed quickly, both deposit and withdrawal will work without any trouble. Age verification is part of this process in line with the responsible gaming policy.

Yes, to raise a formal complaint on evobet, use email — include a description of the issue along with supporting evidence (screenshots or a transaction ID). An initial complaint can also be filed via live chat. If more information is needed to resolve the complaint, the support team will follow up. For more details, see the terms and conditions page.
Fourth Section

Withdrawal Related Questions

Before withdrawing bonus winnings, the wagering requirement must be met. For the welcome bonus, you need to wager 20 times the bonus amount. For example: if you deposit ৳1,000 and receive a ৳1,500 bonus, your total balance is ৳2,500, and you need to complete ৳1,500 × 20 = ৳30,000 in wagering. Once the requirement is met, you can withdraw your winnings.

"Pending" means your withdrawal request is in evobet's processing queue and has not been finalised yet. Approval usually happens within 5–30 minutes, after which the amount arrives in your bKash, Nagad, Rocket or Upay account. If it takes longer than 30 minutes or the status does not change, contact live chat with the transaction ID.

Withdrawals via bKash, Nagad, Rocket and Upay on evobet are usually completed within 5 to 30 minutes. The process is faster when your account is verified and withdrawal conditions are met. The minimum withdrawal amount is ৳500. No extra charges apply.

Yes, evobet's withdrawal service runs 24 hours a day, every day including Friday and Saturday. You can withdraw your winnings even on a BPL or T20 match night. Night-time withdrawals are also completed within the usual 5–30 minutes.

For security, it is generally safest to withdraw to the same number or method used for the deposit — this makes it easier to verify account ownership. If you need to use a different number or method, let the live chat team know in advance so they can handle the process properly.

evobet VIP program has three tiers: Bronze, Silver, and Gold. Moving to a higher tier increases the weekly cashback rate — up to 0.3% at Bronze, 0.5% at Silver, and 0.8% at Gold. Cashback is a percentage of net losses. Withdrawal speed is the same across all tiers, though higher tiers may receive priority support.
Get Direct Help

Still have questions?

If you didn't find the answer on this page, evobet's support team is ready to help directly. You can speak in Bengali — any time, day or night.

Live Chat Support

Click the chat icon at the bottom corner of any page on the site — evobet's trained agents will respond in Bengali. Available 7 days a week, 24 hours a day.

Email Support

To send detailed issues or documents, email us:
[email protected]
You can write in either Bengali or English.