evobet Privacy Policy
Your personal information is very important to us. This document explains in detail how evobet collects your information, the purposes for which it is used, and how it is kept secure.
Table of Contents
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all services on the evobet platform. This Policy takes effect when you register, log in, or use our services in any way through the evobet website, mobile application, or other digital channels.
This document has been prepared for users in Bangladesh and should be read together with our Terms and Conditions. You should understand this Policy before you start using our services. If you do not agree with any part of this Policy, please refrain from using our services.
evobet treats user privacy as a top priority. We believe each user's information belongs to them, and keeping it secure is our responsibility.
Important: Please read this Policy carefully. It contains important information about your legal rights and responsibilities. If you have any questions, contact us directly.
2. How We Collect Information
evobet collects user information through various methods. Data collection is always carried out in a transparent and ethical manner.
2.1 Information You Provide Directly
When you create an account on evobet, make a deposit or withdrawal, or contact customer support, you voluntarily provide us with certain information. This information is collected directly from you.
2.2 Automatically Collected Information
When you visit or use our platform, some information is collected automatically. This includes your device type, operating system, browser details, IP address, and usage patterns.
2.3 Information from Third Parties
In some cases we may receive information through trusted third-party partners, such as identity verification agencies or payment processors. Only necessary and relevant information is collected in such cases.
3. Types of Information Collected
We may collect the following types of information:
3.1 Identity Information
- Full name
- Date of birth (for age verification)
- National ID number or passport details
- Residential address
- Copy of photographic ID (if required)
3.2 Contact Information
- Mobile number
- Email address
3.3 Financial Information
- bKash, Nagad, Rocket, or Upay mobile wallet number (for payment processing)
- Transaction history and amounts
- Deposit and withdrawal records
3.4 Activity Information
- Gaming history and preferences
- Betting activity records
- Bonus claim history
- Platform usage time and patterns
3.5 Technical Information
- IP address and geographic location
- Device identifier information
- Browser and app version
- Cookies and session data
We never store your full payment card number or bank password. No evobet representative will ever ask for your mobile payment OTP.
4. Purpose of Using Information
evobet uses collected information only for specific and legitimate purposes. We do not use any information for unnecessary or unrelated purposes.
4.1 Account Management
Information is needed to create, verify, and manage your account. This includes identity verification, ensuring login security, and handling account-related communications.
4.2 Service Delivery
Information is used to keep core services such as gaming, betting, deposits, and withdrawals running, and to tailor the experience to your preferences.
4.3 Financial Transaction Processing
Necessary financial information is used to ensure secure and fast transactions through bKash, Nagad, Rocket, and Upay.
4.4 Security and Fraud Prevention
We analyse certain information to prevent illegal activities such as unauthorised access, fraud, and money laundering. This is essential for the safety of all users on the platform.
4.5 Responsible Gaming Support
We monitor user activity patterns to detect problematic gaming behaviour and provide timely support. This is done in accordance with our Responsible Gaming policy.
4.6 Communication and Support
Your contact information is used to provide customer service, technical support, and to send important notices. We provide support 24 hours a day via live chat and email.
5. Data Storage and Security
evobet takes industry-standard technical and organisational measures to keep your information secure.
5.1 Encryption and Technical Protection
All data transfers are secured through SSL (Secure Sockets Layer) encryption. Stored data is protected with high-level encryption, which prevents unauthorised access.
5.2 Access Control
Only authorised staff can access user information, and only when required for professional purposes. All staff are bound by strict confidentiality obligations.
5.3 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations.
5.4 Response to Security Breaches
If a data security breach occurs and there is a possibility that your information has been affected, we will notify you as quickly as possible and advise you on the steps to take.
User Responsibility: Keep your account password and login details confidential. Never allow anyone else to access your account, and notify us immediately if you notice any suspicious activity.
6. Sharing Information with Third Parties
evobet does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances.
6.1 With Service Partners
Our trusted partners assist in providing core services such as payment processing, identity verification, technology infrastructure, and customer support. Only the necessary information is shared with them, and they are required to uphold standards equivalent to this Privacy Policy.
6.2 For Legal Obligations
If we are legally required to provide information as part of a court order, investigation, or legal process, we may supply the necessary information.
6.3 In Business Restructuring
In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such cases, the new entity will also be required to comply with the terms of this Privacy Policy.
6.4 What We Never Do
- Sell your identity information to advertisers
- Share information with unrelated third parties
- Use information for marketing purposes without your consent
7. Cookies and Tracking
The evobet website and app use cookies and similar technologies to improve your experience and ensure the platform functions correctly.
7.1 Essential Cookies
These cookies are necessary for the basic functioning of the platform, such as maintaining login sessions and security verification. Without them, the platform will not work properly.
7.2 Functional Cookies
These cookies are used to remember your preferences, such as language settings and previous activity. They make your use of the service easier and more personalised.
7.3 Analytics Cookies
We collect anonymous analytics data to evaluate and improve platform performance. No specific individual can be identified from this data.
7.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.
8. Your Rights
As an evobet user, you have certain important rights over your own information. We respect these rights and are committed to helping you exercise them.
8.1 Right to Access Your Information
You have the right to know what information we hold about you. Upon request, we will provide a summary of the information stored about you.
8.2 Right to Correct Your Information
If any information we hold about you is inaccurate or incomplete, you have the right to have it corrected. This can be done through your account settings or via customer support.
8.3 Request to Delete Data
In certain circumstances you may request that your data be deleted. However, due to legal obligations or ongoing transactions, it may not always be possible to delete all data immediately.
8.4 Right to Object to Data Processing
You have the right to object to marketing communications or certain types of data analysis. Such requests can be sent to our support team.
8.5 Right to Data Portability
You have the right to receive your own data in a common, readable format so that it can be used elsewhere if needed.
To exercise your rights: Contact our customer service team via live chat or email to exercise any of the rights listed above. We will respond to your request within a reasonable time.
9. Minor Protection
evobet strictly prohibits its services for anyone under the age of 21. Our platform is for adults aged 21 and above only.
Age is verified at registration, and additional identity documents may be requested in suspicious cases. If we have reason to believe that a minor has registered by any means, that account will be closed immediately and all related data will be deleted.
We do not collect and have no intention of collecting data from minors. If a parent or guardian notices that their child is using our platform, please notify our support team immediately.
10. Policy Changes
evobet may revise this privacy policy from time to time. This policy may be updated due to service improvements, technical changes, or new legal obligations.
10.1 Notice of Changes
For significant changes, we will notify you via your registered mobile number or email, and the updated policy will be published on the platform. The effective date of the new policy will be noted on this page.
10.2 Implied Consent
If you continue using evobet after a policy change, it will be assumed that you have agreed to the updated policy. If you do not agree with the new policy, please stop using the service and contact us.
To learn more about us and read about the platform's values and goals, visit our About Us page.
11. Contact
If you have any questions, feedback, or complaints about this privacy policy, please get in touch with us. evobet's customer service team is available 24 hours a day, 7 days a week to assist you.
Live Chat
Get instant support through the live chat button on the platform. Assistance is available in both Bengali and English.
Email Support
For detailed privacy requests or complaints, contact us by email:
[email protected]
We take any concerns about your data protection seriously and aim to respond within a reasonable time.